Returns and Refund Policy

At Cloverfields, every order is a reservation in the next fresh batch of our pedigree Aberdeen Angus beef. Because our beef is prepared to order and delivered fresh, we are unable to accept returns once your order has been dispatched.

That said, we want every customer to be delighted with their order. If there is ever an issue with your delivery, please let us know straight away and we will do everything we can to put it right.

When we will help
We will always investigate and resolve problems if:

• Your order is damaged or affected during delivery.

• A delay in transit impacts the condition of the beef.

• Something is not as described at the point of purchase.

Cancellations
If you need to cancel your order, please contact us as soon as possible. If preparation has not yet started, we will be able to process a refund. Once your order has entered preparation, cancellations are no longer possible.

How to get in touch
If you experience an issue, please email us at info@clover-fields.co.uk within 24 hours of delivery. Include your order number, details of the problem, and photos if relevant. We will review promptly and offer the most suitable solution, which may be a replacement or refund.

At Cloverfields, our aim is always to provide beef of the highest quality and a service you can trust. If something does go wrong, we’ll work with you quickly and fairly to resolve it.